Terms of Service

SyncU provides a cloud-based omnichannel CRM and automation platform that enables businesses to manage customer conversations, build automated chat flows, run broadcast campaigns, and deploy AI-powered responses across messaging channels including WhatsApp, Instagram, and Telegram.

If you purchase or use our Services, you do so through SyncU under this Agreement. If you have entered into a separate written agreement with us, that agreement governs in the event of any conflict.

You must register and create an account to use the Services. During registration you will provide information including your name, email address, and business details. You agree to:

• •Provide accurate, current, and complete information and keep it up to date.
• •Maintain the confidentiality of your login credentials.
• •Be solely responsible for all activities that occur under your account.
• •Notify us immediately at support@syncu.app if you suspect any unauthorised use of your account.

Your account is not transferable to any other person or entity. You are responsible for ensuring that users you grant access to your account (e.g. agents, team members) comply with these Terms.

“User Generated Content” means any content, messages, media, flows, or data that you or your contacts provide, upload, publish, or transmit through the Services. You are solely responsible for your User Generated Content. SyncU acts as a passive conduit and:

• •Is not involved in the creation or development of User Generated Content.
• •Disclaims any responsibility for User Generated Content.
• •Is not obligated to monitor or review User Generated Content, but reserves the right to remove content at its sole discretion.

You represent and warrant that your User Generated Content will not:

• •Infringe any third-party copyright, patent, trademark, or privacy right.
• •Violate any applicable law or regulation (including anti-spam, consumer protection, and data protection laws).
• •Be defamatory, unlawfully threatening, harassing, obscene, or harmful to minors.
• •Contain malicious code, viruses, or other harmful software.
• •Falsely represent you as affiliated with or employed by SyncU.

By making content available through the Services, you grant SyncU a limited licence to use, process, and transmit that content solely for the purpose of providing the Services to you. We do not claim ownership of your content.

You agree not to use the Services to:

• •Send spam, unsolicited bulk messages, or communications to individuals who have not opted in.
• •Violate Meta's Messaging Policies, Telegram's Terms of Service, or any platform's acceptable use policy.
• •Transmit illegal, harmful, hateful, or discriminatory content.
• •Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• •Collect or harvest personal data from any third party without lawful consent.
• •Probe, scan, or test the vulnerability of our systems or bypass any security measures.
• •Engage in any activity that disrupts or interferes with the Services or servers.
• •Resell or white-label the Services without our express written permission.
• •Use the Services in any way that violates applicable UAE laws or international regulations.

Violation of these prohibitions may result in immediate suspension or termination of your account without refund, and we reserve the right to report violations to relevant authorities.

Access to paid features of the Services requires a subscription. By subscribing you agree to:

• •Pay all applicable fees as set out in your chosen plan at the time of purchase.
• •Provide valid, current payment information and keep it updated.
• •Automatic renewal of your subscription at the end of each billing period unless cancelled before renewal.

Free Trial. We offer a 3-day free trial on eligible plans. No charge is applied during the trial. After the trial, your selected plan activates and payment is due. We will notify you before the trial ends.

Refunds. All fees are non-refundable except as required by applicable law or at our sole discretion. Unused portions of a subscription period are not refunded upon cancellation.

Price Changes. We may change subscription prices with 30 days' advance notice. Continued use after price changes take effect constitutes acceptance of the new price.

Taxes. You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities in connection with your purchase.

By you. You may cancel your account at any time from your dashboard settings. Cancellation takes effect at the end of the current billing period.

By SyncU. We may suspend or terminate your access to the Services at any time, with or without notice, if:

• •You violate these Terms of Service or our Prohibited Uses policy.
• •You fail to pay fees when due.
• •We are required to do so by law or a platform partner (e.g. Meta, Telegram).
• •We reasonably believe continued access poses a security or legal risk.

Upon termination, your right to access the Services ceases immediately. We will retain your data for 30 days post-termination, after which it will be deleted (except billing records retained per Section 5).

The Services integrate with third-party platforms including Meta (WhatsApp & Instagram) and Telegram. Your use of those platforms is governed by their own terms and policies:

• •WhatsApp Business Policy
• •Meta Platform Terms
• •Telegram Terms of Service

SyncU is not responsible for the availability, accuracy, or practices of any third-party platform. If a third-party platform changes its policies or revokes our access, we may be unable to continue providing related features — we will notify you as soon as practicable.

The Services include optional AI-powered features (AI auto-reply, AI flow nodes). By enabling AI features:

• •You acknowledge that AI-generated responses may not always be accurate or appropriate.
• •You are solely responsible for reviewing and configuring your AI system prompt and for any AI-generated content sent to your contacts.
• •Message content may be forwarded to your selected AI provider (OpenAI, DeepSeek, or OpenRouter) per their respective terms.
• •SyncU does not warrant the accuracy, completeness, or suitability of AI-generated responses.
• •You must comply with all platform policies regarding automated and AI-generated messaging.

SyncU's IP. The Services, including all software, designs, trademarks, and content created by SyncU, are owned by SyncU and protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in SyncU's IP except the limited right to use the Services as described herein.

Your IP. You retain all ownership rights in your content, data, flows, and materials you create through the Services. You grant SyncU a limited, non-exclusive licence to host, process, and transmit your content solely for the purpose of providing the Services.

Feedback. If you provide feedback or suggestions about the Services, we may use this freely without any obligation to you.

You agree to indemnify, defend, and hold harmless SyncU and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• •Your use of the Services in violation of these Terms.
• •Your User Generated Content.
• •Your violation of any third party's rights, including intellectual property and privacy rights.
• •Your violation of any applicable law or regulation.

These Terms of Service are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

We reserve the right to modify these Terms of Service at any time. When we make material changes, we will update the Effective Date above and notify you via email or an in-app notice at least 14 days before changes take effect. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

We may also modify, suspend, or discontinue any aspect of the Services at any time. We will provide reasonable notice of any significant changes that affect your use of the Services.

For questions, notices, or concerns regarding these Terms: